AI Chatbot for Business: What It Does, What It Costs, Is It Worth It?

This is the English version of our AI chatbot guide for Greek businesses. We cover 5 real use cases: FAQ automation (€1,200–2,500), appointment booking (€2,000–4,000), lead qualification (€1,800–3,500), e-commerce support (€2,500–5,000), and internal HR/IT helpdesk (€3,000–6,000). Platform comparison: Voiceflow (best for complex multi-step flows), Botpress (best for GDPR-sensitive on-premise), and OpenAI API with custom orchestration (best for generative responses). Full cost breakdown: €3,300–6,400 one-time + €50–150/month. ROI decision framework with law firm example showing payback under 3 weeks.